Terms of Service
Welcome to my practice! These policies are designed to provide clarity about the services I offer and the expectations for our work together. Please read through them carefully, as they help ensure that your experience is both positive and effective.
By engaging in my services, you agree to the following terms. If you have any questions or concerns, please feel free to get in touch with me before moving forward.
1. Overview of Services
I provide therapeutic services to adults, children and young people experiencing a range of mental health problems. You can find out more my work in the About page.
2. Booking & Appointment Policies
SCHEDULING APPOINTMENTS
You can schedule your initial session through my website, and following that through the contact details provided to you. You will receive an appointment confirmation via email.
SESSION DURATION
Each session lasts for 50 minutes. The frequency of sessions will be discussed during our initial session and can be adjusted as needed.
TIME ZONES
If you are an international client, you are responsible for ensuring the conversion of your session time, to your local time zone. If you’re unsure about the time difference, please let me know, and I will assist you in confirming the correct time.
CANCELLATION POLICY
Life happens, and I understand that plans change. If you need to cancel or reschedule, please notify me at least 2 days in advance to avoid a cancellation fee. Cancellations without this notice will incur the full session fee.
3. Payment Information
SESSION FEES
The fees for sessions are listed on the website. Payments are due around the time of the session, and are accepted through bank transfer and various online services. Once your booking is confirmed, detailed payment instructions along with an agreement form will be provided. You will be responsible for any transaction fees or currency conversion costs associated with payments. All payments are non-refundable.
LATE PAYMENTS
If a payment is not received on time, I will send a reminder. If the payment remains overdue for more than 2 days, services may be paused until payment is made.
4. Confidentiality & Data Protection
Confidentiality is a core value in our work together. Any information you share during therapy will be kept private, except in the following circumstances:
If there is a risk of harm to yourself or others.
If required by law, such as in cases of child protection or legal proceedings.
I am committed to ensuring your personal information is secure and compliant with data protection laws, including the General Data Protection Regulation (GDPR). Your information will only be used for therapeutic purposes and will not be shared with third parties without your consent.
5. Privacy and Use of Data
I take your privacy seriously. The information you provide will only be used to support your therapeutic process and will be stored securely, in line with professional guidelines from the Health and Care Professionals Council (HCPC).
WHAT I COLLECT:
Personal information you provide (name, contact details, health history, etc.)
Session notes and records
HOW I PROTECT YOUR INFORMATION:
All data is securely stored digitally, and access is strictly limited to those who need to be involved in your care.
6. Limits of Therapy
Please note that therapy does not replace medical care. If you are experiencing an emergency or in a crisis, I encourage you to contact the appropriate healthcare professionals.
7. Termination of Services
You are welcome to discontinue therapy at any time. If you do decide to stop therapy, I ask for three weeks’ notice to help ensure proper closure and to provide referrals if necessary.
I reserve the right to end our therapeutic relationship if the terms of this agreement are not respected or if a situation arises where continued therapy is not in your best interest.
8. Modifications to the Agreement
I may update or modify these policies periodically to ensure they reflect the most current practices and legal requirements. Any changes will be communicated clearly, and you will have the opportunity to review and agree to them.
9. Governing Law
This agreement is governed by the laws of England and Wales. Any disputes or legal matters will be resolved in accordance with the relevant laws of England and Wales. By engaging in services, you agree to this jurisdiction, regardless of your location.
I look forward to working with you and supporting you on your journey!